Terms of Use

Payment & Refund Policy

Payment for all cleaning services must be made in full on or same day of the service. Payment may only be made by cash,cheque or credit card. If payment is not made within 10 days after the date that cleaning services are provided, client agrees to pay a late fee equal to 10% per annum of the total amount due and unpaid, and client agrees to pay and/or reimburse for any and all costs and expenses (including reasonable legal fees) incurred by maid.ae™ in attempting to collect such amounts.

Refund or return policy

If you are not satisfied with your cleaning for any reason please contact the office within 24 hours and we will re-send out a crew to fix any areas of concern. We value the relationships that we make and we are company built on integrity.
Refunds will be done only through the Original Mode of Payment

Cancellation Policy

maid.ae™ is a busy cleaning service and during busy times space is limited. In order to provide you and other clients with excellent customer service and access to appointments, we have a firm  24 hour cancellation policy.

Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with maid.ae™. If you have any questions or concerns, please call us on our Toll free: 800663667

Booking and Cancellation

No less than a 24-hour notice of cancellation will be accepted for all cleanings. For those who do cancel and provide us with a  24-hour  or more notice, we appreciate your consideration and no penalties will apply.

If you need to cancel your appointment, please call us at 800663667 or  email us (info@maid.ae) at least  24hours in advance since we turn away other clients to hold your reservation. Any cancellations with less than  24hours  notice will result in one half of the cost of your visit fee . Absolutely no exceptions can be made to our cancellation policy.


Quality Policy

As part of Quality Control, we will always follow up with you to ensure that our maids met your expectations. maid.ae™ guarantees top quality cleaning services every time.

Working Hour (Saturday to Thursday)

8:00AM-6:00PM. Transportation provided.

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