1: Which areas do you cover?
We currently cover Dubai marina, Al barsha, The lakes, Emirates hills, Tecom, The gardens, Springs, Greens, Meadows, Jumeirah Island, Jumeirah park, Jvt, Jvc, Jbr, Victory heights, Sports city, Motor city, Layan community, Discovery garden, Arabian ranchers, Remraam, Dip, Green community, Emirates golf.
2: Is there any minimum hours per visit?
Yes. There is a Minimum of 4hrs per visit.
3: Will have the same maid on every visit?
If you are a regular customer you will have same maid on each visit unless you are asking a replacement.
4: How can trust your staff?
We choose our staff on highly recommendation, strong contract and honest persons. Moreover you are never dependent on staff but on the company for which we take full responsibility.
5: Is there any contract to sign?
If you wish you can sign the contract. It’s not necessary to sign contract to hire the staff from us. If you book regularly we will keep the staff for you regular cleaning needs. We will never change or cancel the service unless you call for cancellation.
6: What happens if i am not happy with my cleaner?
You have always option to change your cleaner with or without any reason. Your satisfaction is our goal
7: Can i leave the notes for cleaner?
Yes you can, if you wish to leave notes then our staff will start the work accordingly to your notes.
8: What are the payment method you have?
Payment will be made end of the session in cash, cheque, bank transfer or on-line payment. We accept payments on-line using Visa and MasterCard credit/debit card in AED. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Weekly or monthly contract must be paid in advance.
9: Who cleans my home?
Male/Female philipina maids employed by maid.ae™. They speak and understand excellent English.
10: If i have some complaints & suggestions about your service, where i can report?
You report us within 24hours in our toll free number: 800663667 or mob: 0503440113.
11: Who provide the cleaning materials, products and equipments?
The client should provide required cleaning products and equipments. we can provide also if you pay extra.
12: What happens when a maid break something?
We are not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home/facility that requires this type of attention. The maids will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the house as a result of our cleaning service, the client must notify us within 24hours after service or the client will be denied compensation. By using our service you agree that our liability to you for any reason whatsoever, and for any damages direct, consequential or otherwise shall be limited to 1000AED per customer.
