YAM |

YAM REWARDS

By signing up to be part of Yam Rewards (“Rewards”), and clicking accept you confirm that you:

have authority to accept and to bind the companion they are accepting for;
you agree to the following terms and conditions (“Terms”)

These Terms comprise in order of precedence, unless expressly stated otherwise:

these Terms;
your services agreement with us (Services Agreement), which applies only to the extent relevant to your use of Rewards (including in particular confidentiality obligations, governing law and jurisdiction); and
any additional documentation referenced in these Terms or your Services Agreement.

In these Terms:

you and your means the person that has entered into the Services Agreement with us, and
we, us, and our means the Yam party to that Services Agreement; and
capitalised terms not otherwise defined have the meaning given in the Services Agreement.

We may change these Terms or the features and availability of Rewards from time to time, so please ensure you review all information provided regularly. We will endeavour to ensure such changes do not materially adversely affect Rewards live at that time, but reserve the right to make changes on reasonable advance notice, if required by law or to avoid harm to Yam’s business, reputation, Customers or companions.

The service we provide: We will endeavour to make Rewards available to you in all material respects in accordance with these Terms and place a Rewards badge on your stock items on the Yam app.

Yam Rewards mechanic:

Customers who place a minimum of three Qualifying Orders with you within a 30 day period will receive a Yam credit (“Reward Credit”- defined below), to use against their next order with you The credit is funded by you, and by launching Rewards you agree that Yam may deduct any redeemed Reward Credits from payments due to you.
Customers will have a virtual rewards card, which records how many Qualifying Orders they have made (“Rewards Card”). “Qualifying Order” means a paid-for and delivered Yam order of a minimum value of AED 50 (excluding tips, delivery and service fees and other service-related fees). Customers must redeem their reward within 30 days of the Reward Credit being granted.
The Reward Credit for Plus Customers is currently AED 30. The Reward Credit will be redeemable with the customer’s next order from you above AED 50 for a limited amount of time (30d).

Rewards Platform access: Rewards is accessed through Dashboard Hub Access to Rewards from Dashboard Hub is currently limited to users listed as “Admin” or “Manager” within Dashboard Hub. It is your responsibility to ensure that only appropriate users hold “Admin” or “Manager” status and that you and all users keep login credentials safe.

Rewards period: Subject to availability, Rewards will be live from the date and time you click accept on Dashboard Hub, unless terminated or suspended earlier in line with these Terms. Start dates and times refer to the time zone in which the site is located.

Yam’s rights to modify Rewards: Yam reserves the right to modify features of the Rewards programme at any time by giving you written notice.

Opt-out: You may opt-out from the Rewards programme at any time via Dashboard Hub. Your Rewards participation will end 30 days after you opt-out and during the notice period Customers may continue to complete their Rewards Cards. Upon termination:

You must honour all existing Rewards Credit held by Customers at the opting out.
Yam will not issue any new Rewards Cards or Rewards to Customers.
We will remove the “Rewards” badge from your Yam stock items page

Termination or suspension: Yam reserves the right to terminate Rewards at any time with 30 days notice, and shall notify you in writing if it does so. In addition, if we believe that your use of Rewards is or may be in breach of law or these Terms we reserve the right to: (i) suspend or terminate your access to Rewards; (ii) suspend you from the Platform; (iii) terminate the Services Agreement; and/or (iv) take such other action as Yam deems reasonable in the circumstances.

Use of Rewards: You must act in good faith, follow good industry practice and comply with Yam’s policies from time to time in respect of Rewards. You must not do or omit to do anything when using Rewards that is likely to lead to harm to Yam’s business, reputation, companions or Customers. Your use of any Rewards must be compliant with all applicable laws in force from time to time in the locations in which Rewards is used. Any abusive or misleading use of Rewards, for example increasing your prices prior to activating Rewards, may result in your suspension from Rewards and/or the Yam Platform.

Charges and invoicing: You are responsible for the cost of any Rewards Credit granted to Customers. Rewards Credit will be deducted from the amounts payable to you under your Services Agreement and will show as an adjustment on your invoice. You will receive a report for each month in the first week of the next month on the performance of the Rewards feature.

Availability and performance: Yam makes no warranty or representation about the availability or effectiveness of Rewards. Rewards are provided “as is” and “as available” and all express and implied conditions, warranties and other terms about the availability or performance of Rewards are excluded as far as permitted by law.

Liability for Rewards: You are responsible for all Rewards Credits granted to Customers. To the fullest extent permitted by law, our liability for Rewards is excluded.

Our rights: Any and all intellectual property in or in respect of Rewards are, and will continue to be, owned by Yam. Except as granted in these Terms, we do not grant you any rights in or to such intellectual property.

Best Regards

Yam