Job Description: Acquisition Manager
Position Summary
The Acquisition Manager is responsible for developing, shaping and executing platform user (vendor & experience seekers) strategies and executable tactical plans with the aim of driving the overarching
strategy of the business of creating an ecosystem of connecting people and driving business success based on defined metrics.
We advocate for customers, think in their shoes and embrace a strong sense of ownership & accountability to solve customer problems and pain points through our solutions. We are obsessed with delivering
“wow” experiences to win the hearts of our customers.
As a Acquisition Manager you will manage different relationships between various internal and external stakeholders and users and you will have to conceptualize and execute strategies for driving vendors and
users to the platform. You will have both strategic and operational responsibilities, so you shouldn’t be afraid to “get your hands dirty”. You will own and contribute to overall platform acquisition. You
will drive acquisition across multiple solution offerings (e.g. Underground Dining, Private Chef, Events, etc), partnering with the Co-Founders and Customer Experience Manager.
Strategically your mission will be to own and develop relationships with our vendors and users to drive growth through gross renewals, expansions, and retention improvements.
On an operational level you will engage with internal and external Marketing and Branding teams and/or agencies, execute strategies conceptualized to prioritize and acquire the right vendors on the platform,
ideate and support execution with vendors on differential experience offerings (events, etc.) to ensure high engagement levels.
Position Description
The Acquisition Manager is responsible and accountable for (but not limited to) the following:
- To set the strategic go-to-market (GTM) approach thereby establishing the commercial direction of splidu, working in close coordination both with relevant internal and external stakeholders
- To set and execute the strategic Marketing, Communications and Positioning of splidu’s diverse portfolio of solutions, to increase visibility and positioning of splidu as a preferred enabler
- To engage a set of target key customers with a consultative-selling approach and drive the digital offering and inclusion of specific GTM actions towards key customers
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In close collaboration with the Co-Founders, design, package and launch new services by embedding digital modules that splidu either possesses, needs developing or sources through strategic partnerships
- To foster the sharing of best practices and build a growth playbook to improve and shorten the time-to-impact and optimizing cost of new vendor and user acquisitions and solutions being launched
- To deploy sales operations by driving a pipeline against key metrics, coordinating target setting, incentive design and monitoring sales performance.
About You
This is an exciting opportunity for a forward-thinking entrepreneurial sales leader passionate about trust, sustainability and the digital transformation of the food tech space and transition to a super app
status.
You will be expected to perform against wider strategic goals and your key performance target will include achieving or exceeding commercial targets.
To thrive in this role, you probably have a few years of experience in a similar role, preferably in the hospitality and food tech space. You are not a stranger to processes such as increasing exponential
growth in vendor and user acquisition, upselling, growing customer portfolio and managing the budget.
We are a data-driven company so it’s good if you like working with data and reports, making sure you can demonstrate the challenges and achievements to the whole organization. Understanding of the overall
solution at a detailed level is imperative to provide the level of support expected to our customers.
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Whilst some relevant experience will be helpful, we have seen that common sense and the personality and attitude to drive vendor and user excellence exist in a few – we are looking for that “spark” in
people’s eyes to truly move the needle in the right direction
- Commercial leadership experience with experience in digital, food tech or associated solutions and demonstrated success in achieving and exceeding sales targets
- Ability to operate in a growth environment, dealing with ambiguity
- Capacity to understand, articulate and position the value of an assurance-based solution to the customer
- Passion for sustainability related topics. Strong interest in digital technologies related to trust, transparency and the digital transformation of food tech
- Flexible and service minded with the ability to simplify and have a high degree of resilience
- Results oriented having a sense of urgency and “can do” attitude
- Innovative and enthusiastic approach to problem-solving
- Expertise in insights generation to drive positive outcomes in acquiring vendors and users to the platform using appropriate and relevant sales tools
- Affinity for working with quantitative data, while appreciating the art form that comes with applying it to acquiring vendors and experience seekers
- Excellent ability to break down and communicate complex ideas
- Data analysis ability with a solid understanding of links to commercial business.
- Skills and familiarity with data tools (Clever Tap, Tableau, Salesforce or any other CRM, etc)
- Excellent analytical and communication skills.
- Familiarity with both quantitative and qualitative research methods + research best practices.
- Excellent project management abilities, working closely with multiple stakeholders
- Hands-on experience in building data-driven models and dashboards
- Desire to collaborate with the team and build working relationships
- High level of ownership, quantitative acumen, and entrepreneurship
- Strong written and verbal English communication skills, and fluency in another language
Apply Because You Want To…
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Have the opportunity to work in an exciting and rewarding start-up environment and get a wealth of knowledge and experience, usually remotely and compete with best-in-class companies who are on the front
line of innovation
- Work remotely from home or anywhere you fancy (other than when we want you at a specific place and specific time!), saving you commuting time and promoting work-life balance
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Join a fantastic organizational culture that places learning at the centre of what we do
- A working culture on respect for one another and an appreciation of the need for work-life balance.
- To be at the heart of globally decisive transformation contributing to innovative food tech and related solutions
- An interesting, dynamic and challenging role
IMPORTANT: The nature of this role requires that you be flexible with your schedule in order to cover business requirements. In addition, since this role is responsible for 24/7 support and incident
response, interventions during weekends and non-working hours will be required from time to time.
Dubai, UAE
