Customer Experience Manager
Dubai, UAE
It all began when two Dubai based friends, who enjoy new food and event experiences especially, came together to build an app that would make splitting dinner bills easier, thus ‘splidu’. This soon morphed into a passion to make the exchange of unique dining, food and life experiences easy, accessible, transformative and simplified for everyone.
The app provides discover and dine functionalities, booking verification and instant payment options, plus simplified bill splitting features that allow secure and quick transactions. Additionally splidu is a viable model to help chefs and cooks maximise their revenue and fill seats sustainably. With a focus on delivering more scalable, unparalleled experience moments.
The future of splidu is endlessly delicious as the brand focuses In a world where there is a “massive untapped industry” for innovation beyond a bricks and mortar experience delivery model. splidu instead offers a viable and peerless solution; the seamless on and offline connection that lovers of endlessly delicious experiences have been waiting for!
We’re always looking for driven and passionate experience enthusiasts to join our staff. Complete the form below or email info@splidu.com with your resume to be considered.
Customer Experience Manager
Dubai, UAE
Job Description: Customer Experience Manager
Position Summary
The Customer Experience Manager is responsible for developing, shaping and executing a holistic customer experience strategy around the customer journey with the aim of improving satisfaction, engagement and customer lifetime value. We advocate for customers, think in their shoes and embrace a strong sense of ownership accountability to solve customer problems and pain points. We are obsessed with delivering “wow” experiences to win the hearts of our customers.
As a Customer Experience Manager, you will manage different relationships between various internal and external stakeholders and users and you are the voice of the customer towards our product team. You will have both operational and strategic responsibilities, so you shouldn’t be afraid to “get your hands dirty”. You will own and contribute to information that measure splidu’s end-to-end experience. You will drive studies across multiple solution offerings (e.g. Underground Dining , Private Chef, Events, and other future offerings), partnering with the Co-Founders and Senior Management team members in developing strategies and tactical plans on actionable findings. The role will allow you to make a real impact in our customer’s experience and provide a dynamic and innovative solutions to address new challenges.
Strategically your mission will be to own and develop relationships with our customers to drive growth through differential experience offerings and retention improvements.
On an operational level you will provide support and responds to customer queries via live chat, email support and other engagement tools.
To succeed in this role, you will have to be deeply involved in ensuring that the role functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touch points.
Being innovative and having an out of the box thinking approach is critical to the success of this role. Bringing creativity to the table in everything we do should be second nature to create the differential experience that we are seeking for our customers.
Position Description
The Customer Experience Manager is responsible and accountable for (but not limited to) the following:
About You
To thrive in this role, you probably have a few years of experience in a similar role, preferably in the hospitality and food tech space. You are not a stranger to processes such as increasing net retention, minimizing the churn, upselling, growing customer portfolio and managing the budget.
We are a data-driven company so it’s good if you like working with data and reports, making sure you can demonstrate the challenges and achievements to the whole organization. Understanding of the overall solution at a detailed level is imperative to provide the level of support expected to our customers.
Apply Because You Want To…
IMPORTANT: The nature of this role requires that you be flexible with your schedule in order to cover business requirements. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.
Acquisition Manager
Dubai, UAE
Job Description: Acquisition Manager
Position Summary
The Acquisition Manager is responsible for developing, shaping and executing platform user (vendor & experience seekers) strategies and executable tactical plans with the aim of driving the overarching strategy of the business of creating an ecosystem of connecting people and driving business success based on defined metrics.
We advocate for customers, think in their shoes and embrace a strong sense of ownership & accountability to solve customer problems and pain points through our solutions. We are obsessed with delivering “wow” experiences to win the hearts of our customers.
As a Acquisition Manager you will manage different relationships between various internal and external stakeholders and users and you will have to conceptualize and execute strategies for driving vendors and users to the platform. You will have both strategic and operational responsibilities, so you shouldn’t be afraid to “get your hands dirty”. You will own and contribute to overall platform acquisition. You will drive acquisition across multiple solution offerings (e.g. Underground Dining, Private Chef, Events, etc), partnering with the Co-Founders and Customer Experience Manager.
Strategically your mission will be to own and develop relationships with our vendors and users to drive growth through gross renewals, expansions, and retention improvements.
On an operational level you will engage with internal and external Marketing and Branding teams and/or agencies, execute strategies conceptualized to prioritize and acquire the right vendors on the platform, ideate and support execution with vendors on differential experience offerings (events, etc.) to ensure high engagement levels.
Position Description
The Acquisition Manager is responsible and accountable for (but not limited to) the following:
About You
This is an exciting opportunity for a forward-thinking entrepreneurial sales leader passionate about trust, sustainability and the digital transformation of the food tech space and transition to a super app status.
You will be expected to perform against wider strategic goals and your key performance target will include achieving or exceeding commercial targets.
To thrive in this role, you probably have a few years of experience in a similar role, preferably in the hospitality and food tech space. You are not a stranger to processes such as increasing exponential growth in vendor and user acquisition, upselling, growing customer portfolio and managing the budget.
We are a data-driven company so it’s good if you like working with data and reports, making sure you can demonstrate the challenges and achievements to the whole organization. Understanding of the overall solution at a detailed level is imperative to provide the level of support expected to our customers.
Apply Because You Want To…
IMPORTANT: The nature of this role requires that you be flexible with your schedule in order to cover business requirements. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.
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