LAUNDRY WEB |

Privacy Policy

(1)Welcome to LAUNDRY

1. Introduction
1.1 Laundry Web is mobile app developed and managed by SKY WEB PORTAL SERVICES, a sole establishment incorporated in DED, Dubai, UAE (further to be mentioned as “Laundry Web”).

1.2 These Seller / Companion Terms & Conditions (“Seller / Companion Terms”) and all policies and additional terms (if applicable) posted on any LaundryWeb storefront website (www.LaundryWeb.ae) together called as ("Site") set out the terms on which you, as a Seller / Companion, can access and use our Site, services and applications, including our mobile application, (collectively, the “Services”) for selling directly to buyers on the Site. These Seller / Companion Terms apply in addition to all our other terms (including our Terms of Use, Terms of Sale and Privacy Policy (available on the Site and as amended from time to time)) (collectively the “Legal Documents”). By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Seller / Companion Terms and the Legal Documents with immediate effect. References in these Seller / Companion Terms to “you” (or similar) are references to you as a legal entity.

2. Our Services

2.1 We provide Services for you as a Seller / Companion to enable you to offer your products to buyers registered on the Site. Depending on the business model, our Services, provided by us or by affiliated companies or other third parties, may include, (a) warehousing, order management and fulfilment (e.g. communication with a buyer on his/her purchase, obtaining payment from a buyer and organizing delivery); (b) shipping the product from your warehouse/premises to the buyer; (c) cash collection and processing of payments; and (d) call centre and customer support, as per our Terms of Use and our Terms of Sale.

2.2 We reserve the right to determine the content, appearance, design, functionality and all other aspects of the Site and the Services (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of the Site and the Service and any element, aspect, portion or feature thereof, from time to time), and to delay or suspend listing of, or to refuse to list, or to de-list, or to require you not to list, any or all products in our sole discretion. We may, in our sole discretion, withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of your sale transactions if we consider it necessary for legal purposes or to ensure compliance with these Seller / Companion Terms.

3. Business Models

The business models available to you are detailed in the service annex that forms part of these Seller / Companion Terms of respective LaundryWeb Site. Each product type must be accurately detailed against the correct business model. In instances where the product is stocked by you and delivered to the buyer by us, you must process the order within the time period pre-defined on your account. We reserve the right, in accordance with the Seller / Companion performance program, to suspend or block your account for, (a) your delivery delays against agreed timeline; b) a high level of returns; c) negative reviews from buyers; and/or (d) cancellation of a confirmed order by a buyer. Furthermore, we reserve the right to hold the products and transfer the ownership of goods to us, if you fail to pay the dues within thirty (30) days from the date of dues outstanding.

4. Your Obligations

4.1 You are obligated to read the Legal Documents and in particular, take note of the account eligibility and information requirements for opening a Seller / Companion account and your responsibilities when using the Site, including with respect to prohibited products under the Terms of Use.

4.2 In addition to your obligations set out in the Legal Documents, and unless otherwise agreed by us, you agree to:

(a) deliver products in accordance with the packaging requirements and other instructions we notify you of in writing in advance;

(b) package and transport products safely and in such a manner that minimizes the risk of damage to the product;

(d) arrange pick-up of products that are the subject of a return, replacement or exchange request or are otherwise rejected by us at the quality check stage;

(e) offer a twelve (12) month warranty for certain purchased products against defects that occur after purchase and offer a twenty-four (24) month warranty for all Electronic (defined in the Terms of Sale) products that are sold to buyers in the Kingdom of Saudi Arabia (“KSA”) United Arab Emirates (UAE) & United Kingdom (UK). The warranties are applicable in cases where there are defects in material, design and workmanship. Your obligations are limited to repair of defective product or replacement of the defective part or at our discretion, replacement or refund according to market price of the product itself. For further details on warranties, please refer to the Terms of Sale;

(f) remain responsible for after-sales services, guarantees and maintenances and defects;

(g) comply with our instructions regarding your products or use of our Services, including with respect to removing listings of products that violate a third party’s intellectual property rights, arranging delivery to our warehouse or pick-up of returns or similar matters;

(h) send to us your value added tax (“VAT”) registration details and any additional information requested by us. All registration details or requested information provided to us must be accurate and correct;

(i) update your pricing to take into account VAT. Any products which are shipped to the buyer on or after January 1st, 2018 will be subject to VAT, even if the product was ordered or requested from you before January 1st, 2018; and

(j) you shall be liable to pay all related taxes to the Federal Tax Authority.

4.3 You acknowledge that we are focused on ensuring an enjoyable user experience on the Site and that we have agreed to perform certain Services for buyers with respect to delivery, returns, replacements, exchanges and warranty of products under the Terms of Sale to enhance the user experience. You agree to provide all assistance necessary to enable us to fulfil our obligations to the buyers under the Terms of Sale and you further agree to, (a) accept a returned product where a buyer has a right to return a product under the Terms of Sale; (b) replace or exchange a product that a buyer returns under our Terms of Sale and ensure that replacement or exchange is within a reasonable time period to enable us to meet our obligations under the Terms of Sale; and (c) do all things necessary to issue a refund to a buyer to ensure that we fulfil our refund obligations under our Terms of Sale.

4.4 You accept that products returned due to cancellation by a customer, or a quality check failure will be returned to you within seven (7) working days; and products marked as non-deliverable, and customer-initiated returns will be returned to you within twenty-one (21) working days, or within thirty (30) working days for products shipped internationally or as communicated to you a different timeline from time to time. You may choose to keep the quality check passed product with us for any future potential sales. Furthermore, the quality check failure product will be returned to you, and based on the condition of the product, noon will pay you a fee for such damages as mentioned on the Site from time to time. Under no circumstances will you have the right to reject the returned products, however, you may raise a dispute within fourteen (14) days of receiving the returned products.

4.5 You accept that you may be charged an amount up to 100% of the price of a product, where you refuse to accept and fulfil an order for the following reasons, including but not limited to:

(a) the product is out of stock on your side, despite being listed with stock on your Seller / Companion account; or was listed and live on the Site but is out of stock; and

(b) you submitted a wrong product price on your account.

4.6 Furthermore, you agree that:

(a) at our sole discretion, we may, for operational or any other reason, choose to purchase the product from you and resell to the buyer; and, in such case, your obligations under this section 4, including without limitation, warranty, returns policy, and payment terms, will remain applicable to the buyer who first made the order on the Site as if the sale was directly to that buyer.

(b) we have the right to reject a product upon receipt from you if, (i) it is damaged; (ii) it does not meet our packaging, quality or other requirements; (iii) it does not contain the necessary documentation; or (iv) it does not comply with these Seller / Companion Terms or any applicable laws;

(c) in circumstances where we stock your product, we have the right to dispose of or otherwise do as we please with your product(s), in accordance with our return to vendor (RTV) policy and process as specified in the Service Annex, if you do not arrange for delivery to you or pick-up of the product(s), or for any reason reject or fail to receive the RTV items within the duration notified to you by us, in the case of: a) rejection by us; b) return by a customer; or c) your request for stock return, within the time period designated to your chosen business model starting from the date we notify you of the rejection return, or confirmation of stock return.

(d) you retain all title to products until delivered and paid for by a buyer, and at no point during the provision of our Services will we have title to the products (except in circumstances where noon pays the full cost of the products through a penalty, or where you fail to comply with the RTV policy in clause 4.6 (c), to which in either circumstance, ownership of the product(s) shall transfer fully to noon);

(e) in order to facilitate transactions between you and the buyer, we will raise invoices and credit notes on your behalf, based on the VAT registration details you provide in accordance with clause 4.2 (h). Such invoices and credit notes shall be provided to you in electronic format; and

(f) unless otherwise agreed between the parties, the primary invoicing relationship is between you and the buyer, therefore, you will not issue any invoices to us for the products. Only a packing list or delivery slip can be issued to us.

(g) you will have the sole discretion to choose and amend the pricing of products manually, via a pricing engine or through an application program interface (API) provided on your Seller / Companion account. In accordance with clause 4.5(b), all orders made by customers with incorrect pricing must be honored and fulfilled, and any costs or liabilities due to pricing errors shall be fully borne by you.

5. Fees and Payments

5.1 The fees applicable for using our Services depend on the business model selected. The fees are included and detailed in the Service Annex of respective site and may vary in the future. The Service Annex that is in effect on the date of sale of the relevant product shall govern the transaction.

5.2 We or our affiliated business or third parties engaged to provide the Services may charge you for: (a) listing products; (b) a percentage of a sales transaction; (c) using our delivery, warehousing and logistics services; (d) payment processing fees, charge back or related fees; (e) customs or other taxes we may incur in providing you the Services; (f) costs we may incur if you breach clause ‎4.2; and (g) other fees that will be notified to you in advance.

5.3 We or our affiliated business or third parties engaged to provide the Services will raise invoices for our service fees to you. Further, you authorize us to raise invoices on behalf of you for any services provided by you to us.

5.4 You can verify sales reports through your account and the report will include the amount successfully collected for your products minus applicable fees (“Sale Proceeds”).

5.5 Sale Proceeds will be paid to your bank account on a weekly occurrence. Sales Proceeds can be credited only to bank accounts in the UAE or any other country shown on the Site as supported by our standard functionality and enabled for your account. We shall not be liable for any incorrect bank account details provided by you, and the consequences thereof.

5.6 To authorize payments to you, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.

5.7 You agree that we may choose to offer discounts against your products. In such instance, we will include a discount on the invoice raised from you to the buyer and will pay for this discount by adjusting our commission.

5.8 If you wish to sell your products to buyers in KSA, you hereby authorize us to recover the freight and forwarding charges and custom and other duties from you.

5.9 If you have provided your VAT registration details, we will issue the invoice to the buyer on your behalf and remit to you the full amount collected from the buyer less any of our commissions.

5.10 If you have failed to provide your VAT registration details, we may purchase the product from you and resell the product to the buyer in accordance with clause 4.6 (a). You agree that we will deduct five percent (5%) from the payment remitted to you, unless a VAT invoice from you can be provided.

5.11 Notwithstanding these Seller / Companion Terms and without prejudice to our other rights and remedies, you acknowledge our right to:

(a) withhold all and any amounts owing to you to recover from such amounts all losses or damages suffered by us or a buyer, as solely determined by us, including with respect to: (i) products that infringe a third party’s intellectual property rights; or (ii) your fraudulent conduct.

(b) upon suspension or termination of your account or your use of the Services, set off against any payments to be made to you, an amount determined by us to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with your sale transactions for a three (3) month period. At the end of such three (3) month period following suspension or termination, we will disburse you any amount not used to offset chargebacks, refunds, adjustments or such other amounts paid to buyers or seek reimbursement from you via any of the following for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid to buyers, as applicable: (i) by deducting from future payments owed to you; (ii) reversing any credits to your account; (iii) charging your credit card; or (iv) seeking such reimbursement from you by any other lawful means. You further authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or bank account.

5.12 You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to any claims or demands made by any third-party due to or arising out of: a) your breach of this section 5 or clause 4.2 (h); or b) your violation of any applicable laws or regulations.

6. Intellectual Property

You hereby grant us a non-exclusive, royalty-free, sub-licensable, transferrable, assignable, perpetual and worldwide licence to use your trademarks and other intellectual property you may provide to us in order for us to provide the Services to our end users. Furthermore, you shall not use, or permit to be used, noon’s name, trademarks or logos in any advertisements, promotional literature or information without the prior written consent of noon. Where such consent is provided, the use of noon’s name, trademarks and logos shall be strictly in accordance with the permission and direction provided by noon

7. Warranties, Representations and Undertakings

7.1 You warrant, represent and undertake that:

(a) you have full power and authority to enter into these Seller / Companion Terms and you shall, at all times, fully comply with all applicable laws, statutes and regulations, including, without limitation: (i) anti-bribery, anti-corruption, export control and sanctions laws; (ii) consumer protection laws; (iii) import regulations, including with respect to type approvals; and (iv) customs duties and other applicable taxes;

(b) you have all the necessary licenses, permissions, authorizations, proprietary rights, consents and permits in the products you list or which are listed on your behalf and to sell and promote these products in the UAE;

(d) all products new (and not refurnished or used) are free from any defects;

(e) you are solely responsible for any liability arising from the purchase and use of your listed products by Site users or other third parties;

(f) you own or have the authority to grant the licenses granted to us by you under these Seller / Companion Terms and any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any intellectual property rights (whether registered or not); and

(g) the product dimensions displayed by you on the Site are correct and accurate. If the dimensions are not correct, you will be liable for any additional shipping costs that might be incurred.

7.2 Subject to clause 7.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

7.3 Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, it is your responsibility to review the content of your listings for accuracy and that you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.

7.4. In the event we, at our sole discretion, determine that you have breached any of the warranties, representations and undertakings in clause 7.1:

(a) you shall be liable to pay a minimum sum of fifty thousand dirhams in compensation to us, in addition to any fine or levy imposed by any governmental authority or agency;

(b) all payment pending by us to you will be withheld until you have remedied such breach; and

(c) we may impose a financial penalty on you, to be determined at our sole discretion, for direct and indirect losses incurred as a result of the breach, including for loss of reputation.

7.4.1. Further, where you do not pay the entirety of the compensation and/or penalty imposed, we shall impose a time-based conditional ban.

7.4.2. Notwithstanding the above, we reserve the right to take appropriate legal actions against you and report such products in breach of clause 7.1 to law enforcement authorities.

8. Anti-Counterfeiting

8.1 The listing or sale of counterfeit products on the Site is prohibited. Every product sold on the Site must be original and authentic. Counterfeit products which are prohibited include fakes, bootlegs or pirated copies of products or content, and products which have been illegally replicated, reproduced or manufactured;

8.2 It is solely your responsibility to ensure all of the products that are made available for sale on the Site are original and authentic, and do not infringe another party’s intellectual property rights;

8.3 We reserve the right to verify and determine whether the products sold on the Site are original and authentic. In the event we, at our sole discretion, determine a product is counterfeit or not 100% genuine:

(a) you shall be liable to pay a minimum sum of two hundred thousand dirhams in compensation to us, in addition to any fine or levy imposed by any governmental authority or agency;

(b) all payment pending by us to you will be withheld until such counterfeit issue is resolved; and

(c) we may impose a financial penalty on you, to be determined at our sole discretion, for direct and indirect losses incurred as a result of the counterfeit product being sold on the Site, including for loss of reputation.

8.4 Further, where you do not pay the entirety of the compensation and/or penalty imposed, we shall impose a time-based conditional ban.

8.5 Notwithstanding the above, we reserve the right to take appropriate legal actions against you and report such counterfeit products to law enforcement authorities.

9. Liability

9.1 Nothing in these Seller / Companion Terms shall limit or exclude a party’s liability: (a) for fraud, including fraudulent misrepresentation, perpetrated by that party; (b) for death or personal injury caused by the negligence of that party; or (c) for any other liability that cannot be limited or excluded under applicable law.

9.2 Subject to clause ‎9.1, in no event will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Seller / Companion Terms for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

9.3 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

(a) the content or other information you provide when using the Services;

(b) your use of or your inability to use our Services and/or delays or disruptions in our Services;

(d) any defects or damage to a product that occurred prior to our acknowledged receipt of your product;

(e) bugs, errors or inaccuracies of any kind in our Services, viruses or other malicious software obtained by accessing or linking to our Services;

(f) damage to your hardware device from the use of our Site;

(g) the content, actions or inactions of third parties using our Services;

(h) a suspension or other action taken by us with respect to your use of the Services;

(i) the duration or manner in which your listings appear in search results; or

(j) your need to modify practices, content or behaviour or your loss of or inability to do business as a result of changes to these Seller / Companion Terms.

9.4 Subject to clause ‎9.1, if clauses ‎9.2 or ‎9.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, (including reasonable legal fees), whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Seller / Companion Terms shall be limited to the lower of, (a) the price the product sold for on our Site and its original shipping costs; (b) the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability; or (c) three hundred Dirhams (AED 300).

9.5 You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:

(a) our rejection of your product delivered to us by you under these Seller / Companion Terms;

(b) any claims or demands made by any third party (including buyers using our Site) due to or arising out of your use of the Services;

(c) your violation of any of provisions of these Seller / Companion Terms, including, without limitation, any of the warranties, representations and undertakings;

(d) your violation of any applicable laws, including, without limitation, data protection or anti-spam laws as well as any anti-bribery, anti-corruption, export control and sanctions laws;

(e) your listed products, including with respect to defects in the products, losses suffered by third parties arising from the use of your products; or

(f) the manner in which you use our Services, including, without limitation, that the content you post, the products you list or trademarks infringe the intellectual property rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users).

10. Suspension and Termination of Account

10.1 Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw your access to the Services and/or remove hosted content submitted by you or on your behalf if we consider, at our sole discretion that: (a) you have breached these Seller / Companion Terms in any manner whatsoever; (b) we reject a product delivered to us by you under these Seller / Companion Terms; (c) you are not reasonably cooperating with an investigation by us or any law enforcement or regulatory agency; (d) you have failed to meet the agreed performance indicators; or (e) our continued provision of Services to you would expose us or other Site users to regulatory action or other material risk. Upon termination of your account, your Seller / Companion account registration shall cease to exist

10.2 Termination of these Seller / Companion Terms (howsoever occasioned) shall not: (a) affect any accrued rights or liabilities of either party; (b) affect any provision of these Seller / Companion Terms that is expressly or by implication intended to continue on or after termination; or (c) require a court order.

11. Confidentiality

11.1 For the purposes of these Seller / Companion Terms, "Confidential Information" means our (or a Site user’s) non-public, confidential, secret or proprietary material and information that has been or may be, directly or indirectly, disclosed to you or which you come into the possession or knowledge of, whether in verbal, written, graphic, electronic or other form, in connection with or as a result of entering into these Seller / Companion Terms.

11.2 You will maintain the confidentiality of all Confidential Information we may provide you or which you receive as a result of your use of the Services and will not release, disclose, use, make available or copy any such Confidential Information without our prior written consent. You may disclose Confidential Information to employees, agents or subcontractors on a need-to-know basis only. Excluded from this obligation of confidentiality is Confidential Information which: (a) is known or becomes known to you directly or indirectly from a third party source not having an obligation of confidentiality to us; (b) becomes publicly known or otherwise ceases to be secret, proprietary or confidential, except through your breach of these Seller / Companion Terms; (c) is independently developed by you; or (d) is required to be disclosed by a government authority or by law, provided that you give us reasonable prior written notice sufficient to permit us to contest such disclosure.

12. General

The provisions in the Terms of Use concerning the below clauses are hereby incorporated into these Seller / Companion Terms and any reference in the Terms of Use to “Terms of Use” shall be interpreted as “Seller / Companion Terms”. The list of clauses to be incorporated are as follows: governing law, dispute resolution, third party rights, relationship of the parties, further assurances, assignment, entire agreement, amendment, severability, force majeure, no waiver, communications; and survival.

Vendor Delivery Service
These terms

These terms apply to your access to and use of Delivery, maintenance & construction services on www.LaundryWeb.ae and our mobile app. This service is provided by LaundryWeb or LaundryWeb Marketing.

By clicking “Accept” or by accepting an order on the Platform you confirm that:

You have authority to do so and to bind the person or company you are accepting for.
You accept our offer to provide the Delivery Service on these terms.
You agree to and will comply in full with these terms.
Your satisfactory completion of certain checks (including ID and safety compliance rating checks) required by LaundryWeb from time to time is a condition of this contract coming into effect.
This forms a contract between you and LaundryWeb, which commences on the later of the date of your acceptance and the date on which you have completed LaundryWeb onboarding checks from time to time to LaundryWeb satisfaction. You should save a copy of these terms for your records. We may make changes to these terms, so check back here from time to time. We’ll notify you of material changes before they happen. If you access or use the Delivery Service after being notified of a change, you’re deemed to have accepted that change.

You can procure other services (e.g. Marketplace, Maintenance, building works or Pickup) from LaundryWeb by agreeing and entering into a separate contract with us. Each additional contract entered into by you and LaundryWeb shall form a separate agreement.

If you have questions about these terms or our Delivery Service please contact us through Vendor dashboard, either by submitting a "Help" form or by using Live Chat. You may also find answers to your questions.

If we need to contact you, we’ll do so via the email address you have provided to us.

What is Delivery Service

Through its Delivery Service, LaundryWeb will provide you with a real-time ordering process that enables customers to place orders with you for delivery on the Platform in the UAE or KSA (Delivery Orders) from the site/s which we have agreed to provide Delivery Services to (the Sites). We may agree to amend the Sites from time to time. LaundryWeb will also provide Delivery Services and Customer Support Services for your Delivery Orders - see more on this below.

By signing up to Delivery Service, you authorise LaundryWeb to act as your agent to solicit, promote and conclude contracts for Delivery Service orders in your name and on your behalf, and to collect customer payments owed to you in respect of those orders.

Customer payments made in respect of orders placed with you through the Delivery Service will be held by LaundryWeb on your behalf; payment to LaundryWeb settles the customer’s payment obligation to you for these orders.

Delivery Service Fees

Your use of Delivery Service is subject to our applicable service fee from time to time. Our service fee is calculated as a percentage of GMV (inclusive of VAT) per order, plus VAT at the prevailing rate (Delivery Service Fee).

We will pay you an amount equal to the GMV for your Delivery Orders during the relevant payment period, less the Delivery Service Fee, less any relevant adjustments for refunds paid to customers during the relevant payment period.

You will receive payments from us in accordance with our payment terms applicable in the country you operate in from time to time. We’ll make this payment by electronic bank transfer to the bank account you have nominated. You must cooperate with us so that we can comply with our VAT accounting obligations.

What we will do

If you are new to LaundryWeb, when you accept these terms we will onboard you onto our Platform (including, if applicable, providing the equipment to you - see below). You agree that we may subcontract part of the onboarding process.
We will, subject to our rights to suspend your use of Delivery Service under these terms, display your site/s and sale items on the Platform as available for Delivery Orders.
We will facilitate and implement a real-time ordering process which will enable customers to place and pay for Delivery Orders on the Platform.
Provide support services for customers to deal with complaints or enquiries relating to Delivery Orders (Customer Support Service) through a professionally manned contact centre at no further cost to you.

Procure the delivery of Delivery Orders from you to the customer (Delivery Services) using delivery riders authorised by LaundryWeb to carry out the Delivery Services (Riders).

What you must do

You must:

Onboarding and set-up

Comply with our HSE and quality standards.
Provide all information, materials and assistance reasonably required by LaundryWeb to onboard you to the Platform or launch Delivery Service for you. You must ensure that the information you provide to LaundryWeb and customers in or in respect of your use of Delivery Service is complete and accurate in all material respects.
If you are new to the Platform, provide us with accurate descriptions of your sales/stock items to be offered in Delivery Service (including any relevant special guidance advice and applicable VAT amounts).
You agree that

(a) We may make limited and reasonable edits to stock items item descriptions from time to time (including where legally required); and

(b) To ensure a great customer experience the prices for the stock items items you provide for display on the Platform should be the same as the prices for stock items items published in your in-store stock items.

Display any Delivery Service signage provided by LaundryWeb in accordance with our instructions.

Use of Delivery Service

Keep your stock items up to date - by giving us at least three days’ notice of changes you require us to make for you or by making your own changes through Stock items Manager.
Ensure that all relevant stock items are available to be ordered by a customer in a Delivery Order during your opening hours, and accept and reject Delivery Service orders as appropriate. Each Delivery Order must meet the applicable minimum Delivery Order value from time to time - if it doesn’t, LaundryWeb may charge customers an additional fee.
Ensure that Delivery Orders are prepared using all due skill, care and diligence in line with best practice in your industry.
Ensure that all Delivery Orders are packaged in a way that avoids tampering, minimises spillages, and maintains the order at an appropriate temperature.
Prepare Delivery Orders promptly, accurately and in accordance with the timescales communicated via the Platform. In particular, you must ensure that stock items items:
(a) correspond with the descriptions on the Platform

(b) are not harmful to health or the environment;

(d) are safely, securely and appropriately packaged at all times (including as reasonably required to withstand delivery); and

(e) and are safe to hand over to the customer.

Ensure that Delivery Orders are available for collection by our Riders in a timely manner.
Ensure that the order number on the Delivery Order packaging corresponds with the order number provided by LaundryWeb before the Delivery Order is handed over to the relevant Rider.
Provide each customer with an official receipt for their Delivery Order (and a VAT receipt, if applicable) if requested.
Service Standards

Use reasonable endeavours to reject less than 1% of Delivery Orders received through the Platform.
Use reasonable endeavours to ensure that Delivery Orders are available for collection by our Riders at the time communicated on the Platform and to keep Riders waiting for Delivery Orders for no longer than five minutes.
Use reasonable endeavours to ensure that no more than 1% of Delivery Orders contain errors.
You should be available for orders for 98% of your opening hours on the Platform.
General Requirements

Maintain the security and confidentiality of any access credentials we provide to you at all times. You are responsible for the actions of any person using your access credentials.
Comply with all applicable laws and licensing, registration and approvals requirements at all times, and any and all LaundryWeb policies made available to you from time to time.
Without prejudice to your general obligation above, you warrant that you have not and will not do anything that breaches any applicable code and/or sanction relating to the prevention or prohibition of bribery, money laundering and similar activities. You must immediately notify LaundryWeb if you become aware of any breach of this clause.
Without prejudice to your general obligation above, you shall comply, and procure that all of your employees, contractors, agents and representatives comply, with applicable anti-slavery laws, as relevant to your use of Delivery Service and your fulfilment of Delivery Orders. You must use reasonable endeavours on a continuing basis to ensure that no form of slavery is takes place in your supply chains.
Cooperate with LaundryWeb and provide, in a timely manner, such assistance and information as LaundryWeb may reasonably require.
Equipment & Joining Fees

You will need a tablet and a printer to start accepting Delivery Orders. If you’re an existing customer, you can use your existing equipment.

For new customers, when signing up you will be given two options for equipment (you can find the latest pricing for each on our sign-up pages). Each option is subject to a one-off joining fee.

You can use your own device (which you are responsible for obtaining and maintaining).
You can lease a LaundryWeb device. The risk in the device passes from us to you upon installation. We retain title to the device at all times. You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. We may charge a reasonable fee for repairing or replacing a device. You must comply with our Equipment Policy.
We will make software available to you to use on the equipment so that you can use Delivery Service. This software constitutes LaundryWeb IP (see below) and it remains our property at all times. You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.

Intellectual property

All rights, title and interest in and to dashboard, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain LaundryWeb’s intellectual property (LaundryWeb IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the LaundryWeb IP in the country you operate in during the Term for the sole purpose of using Delivery Service.

You must not (and shall not permit any third party to):

copy, adapt, reverse engineer, decompile, modify or make error corrections to any LaundryWeb IP other than with our express prior written consent;
breach, disable, tamper with, or develop or use any workaround for any security measure in any LaundryWeb IP or otherwise do anything that disrupts any LaundryWeb IP, LaundryWeb or any person.
LaundryWeb grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use LaundryWeb branding, which includes the “LaundryWeb” logo, name and/or website address for the Term in the country you operate in to allow you to advertise Delivery Service at your sites. You must comply with any LaundryWeb policy issued from time to time.

You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third-party intellectual property rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Delivery Service.

Except for these limited licences:

LaundryWeb retains ownership of and all rights in and to LaundryWeb branding; and
You retain ownership of and all rights in and to your branding.
We may collect data about your use of Delivery Service. By using Delivery Service you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.

Suspension and termination

We may suspend your use of the Platform on giving you notice if we know or suspect you have breached these terms, or if we otherwise consider suspension reasonably necessary taking account of all relevant circumstances.

We will give you the reasons for the suspension where permitted by law. We will maintain the suspension until you have remedied the breach to our reasonable satisfaction or we no longer consider the suspension necessary in the circumstances.

These terms take effect on acceptance (see above) and continue until terminated by either party giving 30 days’ written notice to the other. If permitted by law and where we consider immediate termination necessary in the circumstances, we may give you written notice to terminate these terms with immediate effect.

Legal terms

SAVE AS SET OUT BELOW, WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO DELIVERY SERVICE, ORDERS PLACED BY CUSTOMERS USING DELIVERY SERVICE OR THESE TERMS.

LaundryWeb will be responsible for customer claims that a Delivery Order has been spilled or damaged or broken in the course of the Delivery Services – it is the Companion’s duty to ensure appropriate packaging and transportation.

Customers may be eligible for compensation in respect of a Delivery Order. LaundryWeb will determine this in accordance with its Complaints Matrix from time to time. Refunds for which you are responsible under our Complaints Matrix will be deducted from our payment to you.

DELIVERY SERVICE IS OTHERWISE PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO DELIVERY SERVICE INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

Each party shall not at any time during this agreement and for a period of two years after termination of this agreement, use or disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as necessary to perform its obligations or exercise its rights under these terms. A party may disclose the other’s confidential information if required by law, provided it notifies the other in advance where permitted.

These terms are the entire agreement between us in relation to Delivery Service. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms do not give rise to any rights under the Contracts. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms are governed by the laws of UAE/KSA/ EU/ UK.

Data protection

We will each comply with the following with respect to data protection.

1. DEFINED TERMS

Controller, Data Subject, Personal Data and processing all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings).

Complaint a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.

Data Subject Request a Data Subject’s request to exercise their rights under DP Laws.

DP Laws any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Companion, LaundryWeb and/or the Delivery Service, including (a) any laws or regulations implementing United Arab Emirates, Kingdom of Saudi Arabia, United Nations, United Kingdom & EU and (b) the General Data Protection Regulations (GDPR) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.

Protected Data Personal Data received from or on behalf of the Customer for the purposes of placing a Delivery Service order.

Supervisory Authority any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws.

2. USE OF PROTECTED DATA

We will give you the details of the customer’s Delivery Service order to allow you to process and fulfil it (Order Info). You must not access or use any Order Info for any purpose other than the fulfilment of the Delivery Service order to which it relates in accordance with these terms.

We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

3. PROTECTED DATA OBLIGATIONS

The parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. Each party shall comply with DP Laws and its obligations under these terms in connection with the access to and use of Protected Data.

Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.

Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data.

To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining LaundryWeb’s consent.

Marketplace & Service

These terms

These terms apply to your access to and use of LaundryWeb’s Marketplace + Service on www.LaundryWeb.co.uk and our mobile app (the Platform). This service is provided by LaundryWeb or us (LaundryWeb Marketing). LaundryWeb Marketing’s registered address PO Box: 107172 | Abu Dhabi | UAE.

By clicking “Accept” or by accepting a ‘Delivery’ order on the Platform you confirm that:

You have authority to do so and to bind the person or company you are accepting for.
You accept our offer to provide the Marketplace+ Service on these terms.
You agree to and will comply in full with these terms.
Your satisfactory completion of certain checks (including ID and food hygiene rating checks) required by LaundryWeb from time to time is a condition of this contract coming into effect.
This forms a contract between you and LaundryWeb, which commences on the later of the date of your acceptance and the date on which you have completed LaundryWeb’s onboarding checks from time to time to LaundryWeb’s satisfaction. You should save a copy of these terms for your records. We may make changes to these terms, so check back here from time to time. We’ll notify you of material changes before they happen. If you access or use the Marketplace+ Service after being notified of a change, you’re deemed to have accepted that change.

You can procure other services (e.g. Delivery Service, Maintenance, Building Services or Pickup) from LaundryWeb by agreeing and entering into a separate contract with us. Each additional contract entered into by you and LaundryWeb shall form a separate agreement.

If you have questions about these terms or our Marketplace+ Service please contact us through Dashboard Hub, either by submitting a "Help" form or by using Live Chat.

If we need to contact you, we’ll do so via the email address you have provided to us.

What is Marketplace & Service

Through its Marketplace + Service, LaundryWeb will provide you with an online ordering process that enables customers to place orders with you for delivery on the Platform in the UAE/KSA /UK (Delivery Orders) from the site/s that you have chosen and we that have agreed to provide Marketplace+ Services to (the Sites). The Delivery Orders will be delivered by the LaundryWeb fleet of delivery riders (Riders). We may agree to amend the Sites from time to time. LaundryWeb will also provide Customer Support Services for your Delivery Orders - see more on this below.

By signing up to Marketplace + Service, you authorise LaundryWeb to act as your agent to solicit, promote and conclude contracts for Marketplace+ Service orders in your name and on your behalf, and to collect customer payments owed to you in respect of those orders.

Customer payments made in respect of orders placed with you through the Marketplace + Service will be held by LaundryWeb on your behalf; payment to LaundryWeb settles the customer’s payment obligation to you for these orders.

Marketplace + Service Fees

Your use of Marketplace+ Service is subject to our applicable service fee from time to time. Our service fee is calculated as a percentage of GMV (inclusive of VAT) per order, plus VAT at the prevailing rate (Marketplace + Service Fee).

We will pay you an amount equal to the GMV for your Delivery Orders during the relevant payment period, less the Marketplace + Service Fee, less any relevant adjustments for refunds paid to customers during the relevant payment period.

What we will do

If you are new to LaundryWeb, when you accept these terms we will onboard you onto our Platform (including, if applicable, providing the equipment to you - see below). You agree that we may subcontract part of the onboarding process.
We will, subject to our rights to suspend your use of Marketplace+ Service under these terms, display your site/s and stock items items on the Platform as available for Delivery Orders.
We will facilitate and implement an online ordering process which will enable customers to place and pay for Delivery Orders on the Platform (Marketplace + Services).

Provide support services for customers to deal with complaints or enquiries relating to Delivery Orders (Customer Support Service) through a professionally manned contact centre at no further cost to you.

What you must do

You must:

Onboarding and set-up

Comply with our Health & Safety and Environmental Policy
Provide all information, materials and assistance reasonably required by LaundryWeb to onboard you to the Platform or launch Marketplace + Service for you. You must ensure that the information you provide to LaundryWeb and customers in or in respect of your use of Marketplace+ Service is complete and accurate in all material respects.
If you are new to the Platform, provide us with accurate descriptions of stock items to be offered in Marketplace + Service (including any relevant advice and applicable VAT amounts). You agree that
(a) We may make limited and reasonable edits to stock items item descriptions from time to time (including where legally required);

(b) To ensure a great customer experience, the prices for the stock items you provide for display on the Platform should be the same as the prices for stock items published in your in-store stock items.

Display any Marketplace + Service signage provided by LaundryWeb in accordance with our instructions.
You are responsible for setting the fee that consumers pay for delivery and the delivery radius within which your riders will deliver Delivery Orders.
Use of Marketplace+ Service

Keep your stock items up to date - by giving us at least three days’ notice of changes you require us to make for you or by making your own changes through Stock items Manager.
Ensure that all relevant stock items items are available to be ordered by a customer in a Delivery Order during your opening hours, and accept and reject Marketplace + Service orders as appropriate. You are responsible for setting the minimum Delivery Order value.
Ensure that Delivery Orders are prepared using all due skill, care and diligence in line with best practice in your industry.
Ensure that Delivery Orders are packaged in a way that avoids tampering, minimises spillages, and maintains the order at an appropriate temperature.
Prepare Delivery Orders promptly, accurately and in accordance with the timescales communicated via the Platform. In particular, you must ensure that stock items items:
(a) correspond with the descriptions on the Platform (including indications that particular stock items items are matching specifications.

(b) are not harmful to health or the environment;

(d) are safely, securely and appropriately packaged at all times (including as reasonably required to withstand delivery); and

(e) are at an appropriate standard as expected by the customer.

Ensure that the order number on the Delivery Order packaging corresponds with the order number provided by LaundryWeb before the Delivery Order is handed over to the relevant Rider.
Ensure that your Riders deliver the orders to the address specified in a professional manner.
Provide each customer with an official receipt for their Delivery Order (and a VAT receipt, if applicable) if requested.
Service Standards

Use reasonable endeavours to reject less than 1% of Delivery Orders received through the Platform.
Use reasonable endeavours to ensure that Delivery Orders are available for collection by your Riders at the time communicated on the Platform and to keep Riders waiting for Delivery Orders for no longer than five minutes.
Use reasonable endeavours to ensure that no more than 1% of Delivery Orders contain errors.
You should be available for orders for 98% of your opening hours on the Platform.
General Requirements

Maintain the security and confidentiality of any access credentials we provide to you at all times. You are responsible for the actions of any person using your access credentials.
Comply with all applicable laws and licensing, registration and approvals requirements at all times, and any and all LaundryWeb policies made available to you from time to time.
Without prejudice to your general obligation above, you warrant that you have not and will not do anything that breaches any applicable code and/or sanction relating to the prevention or prohibition of bribery, money laundering and similar activities. You must immediately notify LaundryWeb if you become aware of any breach of this clause.
Without prejudice to your general obligation above, you shall comply, and procure that all of your employees, contractors, agents and representatives comply, with applicable anti-slavery laws, as relevant to your use of Marketplace + Service and your fulfilment and delivery of Delivery Orders. You must use reasonable endeavours on a continuing basis to ensure that no form of slavery is takes place in your supply chains.
Cooperate with LaundryWeb and provide, in a timely manner, such assistance and information as LaundryWeb may reasonably require.
Equipment and joining fees

You will need a tablet and a printer to start accepting Delivery Orders. If you’re an existing customer, you can use your existing equipment.

For new customers, when signing up you will be given two options for equipment (you can find the latest pricing for each on our sign-up pages). Each option is subject to a one-off joining fee.

You can use your own device (which you are responsible for obtaining and maintaining).
You can lease a LaundryWeb device. The risk in the device passes from us to you upon installation. We retain title to the device at all times. You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. We may charge a reasonable fee for repairing or replacing a device. You must comply with our Equipment Policy.
We will make software available to you to use on the equipment so that you can use the Marketplace + Service. This software constitutes LaundryWeb IP (see below) and it remains our property at all times. You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.

Intellectual property

All rights, title and interest in and to Dashboard Hub, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain LaundryWeb’s intellectual property (LaundryWeb IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the LaundryWeb IP in the country you operate in during the Term for the sole purpose of using the Marketplace + Service.

You must not (and shall not permit any third party to):

copy, adapt, reverse engineer, decompile, modify or make error corrections to any LaundryWeb IP other than with our express prior written consent;
breach, disable, tamper with, or develop or use any workaround for any security measure in any LaundryWeb IP or otherwise do anything that disrupts any LaundryWeb IP, LaundryWeb or any person.
LaundryWeb grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use LaundryWeb branding, which includes the “LaundryWeb” logo, name and/or website address for the Term in the country you operate in to allow you to advertise Marketplace+ Service at your sites. You must comply with any LaundryWeb policy issued from time to time.

You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third party intellectual property rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Marketplace+ Service.

Except for these limited licences:

LaundryWeb retains ownership of and all rights in and to LaundryWeb branding; and
You retain ownership of and all rights in and to your branding if any.
We may collect data about your use of Marketplace + Service. By using Marketplace + Service you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.

Suspension and termination

Legal terms

SAVE AS SET OUT BELOW, WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO MARKETPLACE+ SERVICE, ORDERS PLACED BY CUSTOMERS USING MARKETPLACE+ SERVICE OR THESE TERMS.

MARKETPLACE+ SERVICE IS OTHERWISE PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO MARKETPLACE+ SERVICE INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

These terms are the entire agreement between us in relation to Marketplace + Service. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these terms. If you wish to raise a dispute in connection with these terms you may do so in connection with our Support Policy.

Data protection

We will each comply with the following with respect to data protection.

1. DEFINED TERMS

Controller, Data Subject, Personal Data and processing all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings).

Complaint a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.

Data Subject Request a Data Subject’s request to exercise their rights under DP Laws.

DP Laws any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Companion, LaundryWeb and/or the Marketplace + Service, including (a) any laws or regulations implementing UAE, KSA, UK, UN, EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.

Protected Data Personal Data received from or on behalf of the Customer for the purposes of placing a Marketplace + Service order.

2. USE OF PROTECTED DATA

We will give you the details of the customer’s Marketplace + Service order to allow you to process and fulfil it (Order Info). You must not access or use any Order Info for any purpose other than the fulfilment of the Marketplace + Service order to which it relates in accordance with these terms.

We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

3. PROTECTED DATA OBLIGATIONS

Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.

To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining LaundryWeb’s consent.

Stock items Manager
These terms

These terms apply to your access to and use of Stock items Manager, and supplement your existing agreement governing your use of the platform (the Agreement) with LaundryWeb or us LaundryWeb Marketing By clicking “Accept” you agree to use Stock items Manager in line with these terms.

We may make changes to these terms, so check back here from time to time. We’ll notify you of material changes before they happen. If you access or use Stock items Manager after being notified of a change, you’re deemed to have accepted the change. These terms are also subject to any separate agreement entered into by you and LaundryWeb in relation to your access or use of Stock items Manager.

Terms capitalised but not defined in these terms have the meaning given in the Agreement between us. These terms prevail if they are different to that Agreement, but only in respect of your stock items and use of Stock items Manager. By accepting these terms, you agree that notwithstanding the terms of your Agreement with us:

LaundryWeb won’t launch your sites and stock items on the LaundryWeb Platform - you’ll do this yourself.
When you’re happy with your stock items, you can publish it to the LaundryWeb Platform.
What is Stock items Manager

Stock items Manager enables you to create and/or edit your own stock items pages for the LaundryWeb Platform (www.LaundryWeb.ae mobile app).

Stock items Manager is a new feature - we’ve tested it, but it is still developing and improving all the time. As such, Stock items Manager may change from time to time. We may discontinue or withdraw certain functions or features. We’ll try and signpost this to you.

Using Stock items Manager

LaundryWeb has launched Stock items Manager for its Dashboards and companions. You can use Stock items Manager using your Dashboard Hub credentials. You can’t use Stock items Manager if you use API integration on the platform.

By using Stock items Manager, you acknowledge that you will be amending the information consumers see about your stock items. Your stock items updates will go live to consumers on the LaundryWeb Platform shortly after you “publish” your edits. Check your stock items edits carefully before publishing!

You are responsible for ensuring the accuracy, completeness and compliance with applicable laws (in particular in respect of providing information required by applicable consumer laws) of all information that you or your employees, agents or representatives input about Stock items for publication on the Platform - we are not responsible for your use of Stock items Manager or the content you upload by using it.

Your use of Stock items Manager is subject to your compliance with these terms. If you don't comply with these terms, or any additional terms entered into by you and LaundryWeb in relation to your access or use of Stock items Manager, we may suspend your access to Stock items Manager without notice.

Ensuring high quality stock items

We’ve put together this guidance, which you may find useful when putting together your stock items. It highlights some tips and tricks that we’ve seen work well with our customers.

Your stock items (including each stock items item image and description) must:

Be clear, accurate, complete and error-free
Be your own, original content or licensed to you by a third party on terms that let you grant us the rights below. Content you upload must not infringe any third party’s proprietary rights.
Meet any requirements in your Agreement with us
Comply with all applicable legal and regulatory requirements
Only include products that we permit to be offered on the LaundryWeb Platform in the UAE, KSA,UK, EU in accordance with any specific requirements we notify you of where any restriction (eg minimum age) applies
If any information uploaded to the LaundryWeb Platform using Stock items Manager doesn’t comply with these terms or is offensive, illegal, immoral or inappropriate in any way we may remove it or the applicable stock items page immediately without notice.

Our team reviews the stock items edited or created on Stock items Manager. If a stock items is not compliant with these terms or our Agreement, we may notify you and ask you to make further edits or we may suspend your relevant site from the LaundryWeb Platform (depending on the nature of the concern). We reserve the right to edit stock items for display on the LaundryWeb Platform.

Additional requirements for non-Dashboards

If you are a non-Dashboard there are a few cases where you need to notify your LaundryWeb account manager before changes can be made. In particular, you need to notify your account manager of any of the below changes, and wait for their authorisation before updating in Stock items Manager:

adding any new Stock items which fall within a category of products you do not already make available on the Platform (for example: fruit and vegetables; personal care products; or alcohol).
making any amendment (apart from a price change or non-material Stock items description change) in respect of an age-restricted Stock items Item or any Stock items Item in respect of which sales are otherwise regulated (including medicines).
If you don’t follow this process and fail to get authorisation for relevant Stock items Manager updates, we may amend or remove the relevant Stock items, and suspend you from the LaundryWeb Platform.

Rights you grant us

By using Stock items Manager you give us permission to use and publish the information and content you submit, including any intellectual property, on the LaundryWeb Platform and as necessary for us to provide the Services under the Agreement between us. If a third party owns rights in any information or content you upload to Stock items Manager, you must get their permission before you upload it.

Legal terms

Stock items Manager and all intellectual property rights in it are owned by LaundryWeb or one of its affiliates. We reserve all rights not expressly granted under these terms.

We may collect data about your use of Stock items Manager. By using Stock items Manager, you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.

STOCK ITEMS MANAGER IS MADE AVAILABLE “AS IS”. WE ARE NOT OBLIGED TO CORRECT ERRORS OR THE EFFECTS OF ERRORS (INCLUDING RECOVERING LOST DATA) OR PROVIDE TECHNICAL SUPPORT. WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO STOCK ITEMS MANAGER OR THESE TERMS.

WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO STOCK ITEMS MANAGER INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

Any amendment or waiver of these terms needs to be in writing. A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms are governed by the laws of UAE, KSA, EU, UK. The courts of UAE, KSA and UK have exclusive jurisdiction in respect out of or in connection with these terms.

Pickup Service
These terms

These terms apply to your access to and use of Pickup on www.LaundryWeb.ae and our mobile app (the Platform). Pickup is provided by LaundryWeb )

By clicking “Accept” or by accepting a Pickup order on the Platform you confirm that:

You have authority to do so and to bind the person or company you are accepting for.
You accept our offer to provide Pickup on these terms.
You agree to and will comply in full with these terms.
Your satisfactory completion of certain checks (including ID and hygiene rating checks) required by LaundryWeb from time to time is a condition of this contract coming into effect.
This forms a contract between you and LaundryWeb, which commences on the later of the date of your acceptance and the date on which you have completed LaundryWeb’s onboarding checks from time to time to LaundryWeb’s satisfaction. You should save a copy of these terms for your records. We may make changes to these terms, so check back here from time to time. We’ll notify you of material changes before they happen. If you access or use Pickup after being notified of a change, you’re deemed to have accepted that change.

You can procure other services (e.g. Delivery, Marketplace + or Maintenance, Building Services) from LaundryWeb by agreeing and entering into a separate contract with us. Each additional contract entered into by you and LaundryWeb shall form a separate agreement.

If you have questions about these terms or Pickup please contact us through Dashboard Hub, either by submitting a "Help" form or by using Live Chat. You may also find answers to your questions.

If we need to contact you, we’ll do so via the email address you have provided to us.

What is Pickup

Pickup allows customers to place an order on the Platform and pick it up from your site in the UAE/KSA/UK/EU (Pickup Orders). You can learn more about Pickup.

By signing up to Pickup, you authorise LaundryWeb to act as your agent to solicit, promote and conclude contracts for Pickup Orders in your name and on your behalf and to collect customer payments owed to you in respect of those orders.

Pickup Service Fee

Your use of Pickup is subject to our applicable service fee from time to time. Our service fee is calculated as a percentage of GMV (inclusive of VAT) per order, plus VAT at the prevailing rate (Pickup Service Fee).

We will pay you an amount equal to the GMV for your Pickup Orders during the relevant payment period, less the Pickup Service Fee, less any relevant adjustments for refunds paid to customers during the relevant payment period.

What we will do

If you are new to LaundryWeb, when you accept these terms we will onboard you onto our Platform. You agree that we may subcontract part of the onboarding process.
We will, subject to our rights to suspend your use of Pickup under these terms, display your site/s and stock items items on the Platform as available for Pickup orders.
We will facilitate and implement a real-time ordering process which will enable customers to place and pay for Pickup orders on the Platform.
Provide support services for customers to deal with complaints or enquiries relating to Pickup Orders through a professionally manned contact centre at no further cost to you.
What you must do

You must:

Onboarding and set-up

Comply with our safety and quality.
Provide all information, materials and assistance reasonably required by LaundryWeb to onboard you to the Platform or launch Pickup for you. You must ensure that the information you provide to LaundryWeb and customers in or in respect of your use of Pickup is complete and accurate in all material respects.
If you are new to the Platform, provide us with accurate descriptions of stock items to be offered in Pickup (including any relevant specifications and applicable VAT amounts). You agree that:
(a) We may make limited and reasonable edits to stock items item descriptions from time to time (including where legally required).

(b) To ensure a great customer experience, the prices for the stock items you provide for display on the Platform should be the same as the prices for stock items published in-store stock items. You agree that if a customer provides us with evidence that, without reference to promotional offers, the price in-Dashboard/store is lower than the price of the stock items on the Platform, we will refund the difference to the customer and deduct an amount equal to the refund from the payment we make to you.

Display any Pickup signage provided by LaundryWeb in accordance with our instructions.
Use of Pickup

Keep your stock items up to date - by giving us at least three days’ notice of changes you require us to make for you or by making your own changes through Stock items Manager.
Ensure that all relevant stock items are available to be ordered by a customer during your opening hours, and accept and reject Pickup Orders as appropriate. You should not accept cash payment for Pickup Orders.
Ensure that Pickup Orders are prepared using all due skill, care and diligence in line with best practice in your industry.
Ensure that all Pickup Orders are packaged in a way that avoids tampering, minimises spillages, and maintains the order at an appropriate temperature.
Prepare Pickup Orders promptly, accurately and in accordance with the timescales communicated via the Platform. In particular, you must ensure that stock items items:
(a) correspond with the descriptions on the Platform (including indications that particular stock items items are matching specifications.

(b) are not harmful to health or the environment;

(e) are at matching the requirements as instructed by the customer.

Take account of any information relating to customer requirements provided with the Pickup order.
Ensure that Pickup Orders are available for collection by customers in a timely manner.
Ensure that the order number on the Pickup Order packaging corresponds with the order number provided by LaundryWeb before the Pickup Order is handed over to the relevant Rider.
Provide each customer with an official receipt for their Pickup order (and a VAT receipt, if applicable) if requested.
Ensure that customers are at all times treated in a professional manner by staff and are provided with access to a safe pick-up area.
Service Standards

Use reasonable endeavours to reject less than 1% of Pickup Orders received through the Platform.
Use reasonable endeavours to ensure that Pickup Orders are available for collection by customers at the time communicated on the Platform and keep customers waiting for Pickup Orders for no longer than five minutes.
Use reasonable endeavours to ensure that no more than 1% of Pickup Orders contain errors.
You should be available for orders for 98% of your opening hours on the Platform.
General Requirements

You will need a tablet and a printer to start accepting Pickup orders. If you’re an existing customer, you can use your existing equipment.

For new customers, when signing up you will be given two options for equipment (you can find the latest pricing for each on our sign-up pages). Each option is subject to a one-off joining fee.

You can use your own device (which you are responsible for obtaining and maintaining).
You can lease a LaundryWeb device. The risk in the device passes from us to you upon installation. We retain title to the device at all times. You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. We may charge a reasonable fee for repairing or replacing a device. You must comply with our Equipment Policy.
We will make software available to you to use on the equipment so that you can use Pickup. This software constitutes LaundryWeb IP (see below) and it remains our property at all times. You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.

Intellectual property

All rights, title and interest in and to dashboard, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain LaundryWeb’s intellectual property (LaundryWeb IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the LaundryWeb IP in the country you operate in during the term of our agreement for the sole purpose of using Pickup.

You must not (and shall not permit any third party to):

copy, adapt, reverse engineer, decompile, modify or make error corrections to any LaundryWeb IP other than with our express prior written consent;
breach, disable, tamper with, or develop or use any workaround for any security measure in any LaundryWeb IP or otherwise do anything that disrupts any LaundryWeb IP, LaundryWeb or any person.
LaundryWeb grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use LaundryWeb branding, which includes the “LaundryWeb” logo, name and/or website address for the Term in the country you operate in to allow you to advertise Pickup at your sites. You must comply with any LaundryWeb policy issued from time to time.

You grant us and our affiliates a non- exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third-party intellectual property rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Pickup.

Except for these limited licences:

LaundryWeb retains ownership of and all rights in and to LaundryWeb branding; and
You retain ownership of and all rights in and to your branding.
We may collect data about your use of Pickup. By using Pickup you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.

Suspension and termination

Legal terms
WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO PICKUP, ORDERS PLACED BY CUSTOMERS USING PICKUP OR THESE TERMS.

Customers may be eligible for compensation in respect of a Pickup Order. LaundryWeb will determine this in accordance with its Complaints Matrix from time to time. Refunds for which you are responsible under our Complaints Matrix will be deducted from our payment to you.

PICKUP IS PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO PICKUP INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

These terms are the entire agreement between us in relation to Pickup. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms are governed by the laws of United Arab Emirates, United Kingdom of Saudi Arabia, United Kingdom, EU. UAE/KSA/EU have exclusive jurisdiction in respect out of or in connection with these terms. If you wish to raise a dispute in connection with these terms you may do so in connection with our Support Policy.

Data protection

We will each comply with the following with respect to data protection.

1. DEFINED TERMS

Controller, Data Subject, Personal Data and processing all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings).

Complaint a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.

Data Subject Request a Data Subject’s request to exercise their rights under DP Laws.

DP Laws any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Companion, LaundryWeb and/or Pickup, including (a) any laws or regulations UAE, KSA, UK, UN, EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.

Protected Data Personal Data received from or on behalf of the Customer for the purposes of placing a Pickup Order.

2. USE OF PROTECTED DATA

We will give you the details of the customer’s Pickup Order to allow you to process and fulfil it (Order Info). You must not access or use any Order Info for any purpose other than the fulfilment of the Pickup Order to which it relates in accordance with these terms.

We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

3. PROTECTED DATA OBLIGATIONS

Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.

To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining LaundryWeb’s consent.

Payment Cycle - Contract Change
Last Updated: MAY 2021

We refer to the agreement(s) between us that relate to the provision by us of Core Services, Marketplace+ Services, Pick-up Services, and/or Editions Services (for the purpose of this amendment only, the “Agreements” and the “Services”, respectively). Pursuant to the provisions in the Agreement that permit us to make amendments that do not materially affect the Services, we are amending the Agreements to alter the payment terms such that you are paid on approximately a weekly basis. For further information about how this change will operate, please see the Help Centre article here.

This amendment sets out the basis on which the Core Services Fees, Marketplace + Services Fees, Pick-up Services Fees, and/or Editions Services Fees (for the purposes of this amendment only, the “Fees”) and the Stock items Items Amount and Dashboard Payments are calculated.

From 1 September 2020 onwards, and subject to transition periods notified to you:

The relevant clauses about the timing of the payment of the Fees are deemed replaced with the following.
Fees in your Agreement shall be calculated weekly on the Calculation Day by reference to consecutive periods of approximately the 7 days ending on the Sunday immediately prior to such Calculation Day (or, during the first such period, such period from the commencement of the Agreement ending on the Sunday immediately prior to such Calculation Day) (each, a “Period”)
A day shall be regarded as beginning at 00:00 UTC time and ending at 23:59 UTC time;
Within 2 Business Days of the Calculation Day, LaundryWeb shall:

(i) send or otherwise make available to you a statement summarising the Stock items Items ordered from the you during the relevant Period (the “Stock items Items Amount”)

(ii) send or otherwise make available to you a statement summarising the corresponding amount due to the you, which shall be the Stock items Amount less the Fees applicable in the Agreement (the “Dashboard Payment” or “Companion Payment” as the case may be); and

(iii) authorise the transfer of the Dashboard Payment or Companion Payment (as the case may be) to you by electronic bank transfer to a bank account in the Territory nominated by you.
Notwithstanding the above, LaundryWeb may make available, and you may elect to apply, alternative arrangements for the Period or the timing of the Dashboard Payment or Companion Payment (as the case may be) from time to time. In the event of any conflict between the terms of such alternative arrangements and these terms, the terms of such alternative arrangements shall prevail.

“Calculation Day” means the applicable LaundryWeb standard day on which LaundryWeb calculates payments to Dashboards and companions in the Territory .

Except as set out above, your Agreements with us shall continue in full force and effect. If there is any direct conflict or inconsistency between the terms above and your Agreements, the terms above shall prevail.

Maintenance, Building Services
These terms

These terms apply to your access to and use of on www.LaundryWeb.ae and our mobile app (the Platform). Maintenance, Building Services is provided by LaundryWeb or us (LaundryWeb Marketing.

By clicking “Accept” or by accepting a Maintenance, Building Services order on the Platform you confirm that:

You have authority to do so and to bind the person or company you are accepting for.
You accept our offer to provide Maintenance, Building Services on these terms.
You agree to and will comply in full with these terms.
Your satisfactory completion of certain checks (including ID and hygiene rating checks) required by LaundryWeb from time to time is a condition of this contract coming into effect.
This forms a contract between you and LaundryWeb, which commences on the later of the date of your acceptance and the date on which you have completed LaundryWeb’s onboarding checks from time to time to LaundryWeb’s satisfaction. You should save a copy of these terms for your records. We may make changes to these terms, so check back here from time to time. We’ll notify you of material changes before they happen. If you access or use Maintenance, Building Services after being notified of a change, you’re deemed to have accepted that change.

You can procure other services (e.g. Delivery or Pickup) from LaundryWeb by agreeing and entering into a separate contract with us. Each additional contract entered into by you and LaundryWeb shall form a separate agreement.

If you have questions about these terms or Maintenance, Building Services please contact us through dashboard Hub, either by submitting a "Help" form or by using Live Chat or at info@LaundryWeb.ltd.

What is Maintenance, Building Services

Maintenance, Building Services is a contact-free way for customers to order and pay for home services. You can learn more about Maintenance, Building Services below.

When you sign up to Maintenance, Building Services through Dashboard Hub, Maintenance, Building Services will be provided to all sites associated with your company ID unless you tell us otherwise using the contact details above.

By signing up to Maintenance, Building Services, you authorise LaundryWeb to act as your agent to solicit, promote and conclude contracts for Maintenance, Building Services orders in your name and on your behalf and to collect customer payments owed to you in respect of those orders.

Customer payments made in respect of orders placed with you through Maintenance, Building Services will be held by LaundryWeb on your behalf; payment to LaundryWeb settles the customer’s payment obligation to you for these orders.

Maintenance, Building Services Fees

Your use of Maintenance, Building Services is subject to a service fee calculated as 2% of GMV per order (plus VAT at the applicable rate). You must cooperate with us so that we can comply with our VAT accounting obligations. You will receive payments from us in accordance with our standard payment terms applicable in the country you operate in from time to time. We will pay you an amount equal to the GMV of your stock items that have been ordered on our platform during the relevant payment period, less the 2% service fee (plus VAT), by electronic bank transfer to a bank account you have nominated.

Maintenance, Building Services is currently commission-free. We may introduce a commission for use of Maintenance, Building Services in future. We will give you reasonable advance notice if we do, and you will have the opportunity to opt-out and end your use of Maintenance, Building Services before the commission takes effect. Your acceptance of a Maintenance, Building Services order after this notice expires will constitute acceptance of the new commission.

What we will do

If you are new to LaundryWeb, when you accept these terms we will onboard you onto our Platform. You agree that we may subcontract part of the onboarding process.
We will, subject to our rights to suspend your use of Maintenance, Building Services under these terms, display your site/s and stock items on the Platform as available for Maintenance, Building Services orders.
We will facilitate and implement a real-time ordering process which will enable customers to place and pay for Maintenance, Building Services orders on the Platform.
What you must do

You must:

Onboarding and set-up

Provide all information, materials and assistance reasonably required by LaundryWeb to onboard you to the Platform or launch Maintenance, Building Services for you. You must ensure that the information you provide to LaundryWeb and customers in or in respect of your use of Maintenance, Building Services is complete and accurate in all material respects.
If you are new to the Platform, provide us with accurate descriptions of stock items to be offered in Maintenance, Building Services (including any relevant allergen advice and applicable VAT amounts). You agree that:
(a) We may make limited and reasonable edits to stock items item descriptions from time to time (including where legally required);
(b) To ensure a great customer experience, the prices for the stock items you provide for display on the Platform should be the same as the prices for stock items published in-store stock items.
Display any Maintenance, Building Services signage provided by LaundryWeb in accordance with our instructions.
Use of Maintenance, Building Services

(a) correspond with the descriptions on the Platform
(b) are not harmful to health or the environment;
(c) are safely and appropriately served at all times; and

Take account of any information relating to customer requirements provided with the Maintenance, Building Services order.
Provide each customer with an official receipt for their Maintenance, Building Services order (and a VAT receipt, if applicable).
Ensure that customers are at all times treated in a professional manner by staff and are provided with access to a safe dining area in accordance with the latest Covid-19 related Government guidance.
Use your best endeavours to resolve any customer complaints or requests in a cooperative, timely and professional manner with the customer - unless the customer complaint relates to their use of the Platform generally or payment processing, LaundryWeb does not provide customer support for Maintenance, Building Services orders.
General Requirements

You will need a tablet and a printer to start accepting Maintenance, Building Services orders. If you’re an existing customer, you can use your existing equipment.

For new customers, when signing up you will be given two options for equipment (you can find the latest pricing for each on our sign-up pages). Each option is subject to a one-off joining fee.

You can use your own device (which you are responsible for obtaining and maintaining).
You can lease a LaundryWeb device. The risk in the device passes from us to you upon installation. We retain title to the device at all times. You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. We may charge a reasonable fee for repairing or replacing a device.
We will make software available to you to use on the equipment so that you can use Maintenance, Building Services. This software constitutes LaundryWeb IP (see below). You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.

Suspension and termination and suspension

Intellectual property

All rights, title and interest in and to Dashboard Hub, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain LaundryWeb’s intellectual property (“LaundryWeb IP”). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the LaundryWeb IP in the country you operate in during the term of our agreement for the sole purpose of using Maintenance, Building Services.

You must not (and shall not permit any third party to):

copy, adapt, reverse engineer, decompile, modify or make error corrections to any LaundryWeb IP other than with our express prior written consent;
breach, disable, tamper with, or develop or use any workaround for any security measure in any LaundryWeb IP or otherwise do anything that disrupts any LaundryWeb IP, LaundryWeb or any person.
LaundryWeb grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use LaundryWeb branding, which includes the “LaundryWeb” logo, name and/or website address for the Term in the country you operate in to allow you to advertise Maintenance, Building Services at your sites. You must comply with any LaundryWeb policy issued from time to time.

Except for these limited licences:

LaundryWeb retains ownership of and all rights in and to LaundryWeb branding; and
You retain ownership of and all rights in and to your branding.
We may collect data about your use of Maintenance, Building Services. By using Maintenance, Building Services you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products/services/services, and to provide Services to you.

Legal terms

WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO MAINTENANCE, BUILDING SERVICES, ORDERS PLACED BY CUSTOMERS USING MAINTENANCE, BUILDING SERVICES OR THESE TERMS.

MAINTENANCE, BUILDING SERVICES IS PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO MAINTENANCE, BUILDING SERVICES INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

These terms are the entire agreement between us in relation to Maintenance, Building Services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms are governed by the laws of (a) UAE, KSA, UK, UN, EU Directives; and (b) the General Data Protection Regulation (GDPR).

If you contract with LaundryWeb Marketing UAE, these terms are governed by the laws of UAE. If you contract with LaundryWeb Marketing KSA, these terms are governed by the laws of KSA. If you contract with LaundryWeb Marketing UK, these terms are governed by the laws of UK.

Data protection
We will each comply with our respective obligations set out in the Data Protection Schedule.

Data Protection Schedule

1. DEFINED TERMS
“Controller”, “Data Subject”, “Personal Data” and “processing” all have the meanings given to them in DP Laws (and related terms like “process” have corresponding meanings).
“Complaint” a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.
“Data Subject Request” a Data Subject’s request to exercise their rights under DP Laws.
“DP Laws” any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Companion, LaundryWeb and/or Maintenance, Building Services, including (a) any laws or regulations implementing of (a) UAE, KSA, UK, UN, EU Directives; and (b) the General Data Protection Regulation (GDPR).

); and (b) the General Data Protection Regulation (GDPR) (and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.
“Protected Data” Personal Data received from or on behalf of the Customer for the purposes of placing a Maintenance, Building Services order.
“Supervisory Authority” any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws.

2. USE OF PROTECTED DATA
We will give you the details of the customer’s Maintenance, Building Services order to allow you to process and fulfil it (“Order Info”). You must not access or use any Order Info for any purpose other than the fulfilment of the Maintenance, Building Services order to which it relates in accordance with these terms.
We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

3. PROTECTED DATA OBLIGATIONS
The parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. Each party shall comply with DP Laws and its obligations under this Schedule in connection with the access to and use of Protected Data.
Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.
Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data.
To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining LaundryWeb’s consent.

1. Introduction

1.1 LaundryWeb Marketing E Commerce Owned By Mark Burns One Person Company LLC (LaundryWeb), a private limited company registered in the United Arab Emirates (“UAE”) PO Box: 107172 | Abu Dhabi | UAE(“we”, “our”, “us”).