Cancellation And Refund Policy

Cookies Policy

Cancellation And Refund Policy

This Cancellation and Refund Policy (“Cancellation and Refund Policy” or “Agreement”) is made and entered into by and between Fused Portal Services (“splidu”, “we”, “us”, or “our”), a corporation organised and existing under the laws of the United Arab Emirates (“UAE”), with its head office located at 39th Floor, Czar Business Center, The One Tower, Barsha Heights, Dubai, United Arab Emirates, and any person who accesses and uses the Platform, and by clicking a button or checking a box marked ‘I Agree’ has agreed to all the Terms and Conditions.

You are required to read and accept this Agreement before you may use the Platform and/or the Platform Services. By visiting, accessing and/or using the Platform, we understand that you have fully read, understood, and accepted this Agreement. In addition, when you use any current or future version of the Platform or avail any of the Platform Services or click the “I Agree” button on the Platform, it will constitute a symbol of your signature.

You hereby acknowledge and admit that you have read, understood, and accepted to be bound by this Cancellation and Refund Policy, as may be modified by splidu from time to time. Any amendments or variations thereto shall take effect from their date of publication on the Platform.

Terms not defined in this Agreement shall have the same meaning as that defined in the Terms and Conditions published on the Platform.

  1. CANCELLATION OF PLATFORM SERVICES
    1. All cancellations must be made via the Platform.
    2. The confirmation for any booking made via the Platform is subject to splidu’s approval. splidu may, in its sole discretion, not provide the Platform Services to a User, or cancel a Confirmed Booking for any reason.
    3. The Vendor may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to the Platform Service being provided by the Vendor. The Customer shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Vendor from whom the Customer is availing the Platform Service.
    4. In the event that any of the terms, conditions and notices contained in this Cancellation and Refund Policy conflict with the additional /other terms and guidelines specified by the Vendor, then the latter terms/guidelines shall prevail.
    5. In the event any Vendor cancels the Confirmed Booking of any Platform Service, the Customer will be entitled to a full refund of the amount paid for the cancelled Platform Service.
  2. UNDERGROUND DINING
    1. If Customer cancels a Confirmed Booking for Underground Dining at least seventy-two (72) hours before the start time of the Underground Dining, Customer will be provided with a full refund of the Booking Amount in the In App Token, unless otherwise mentioned in the cancellation policy of such Platform Service.
    2. If Customer cancels a Confirmed Booking for Underground Dining less than seventy two (72) hours but more than forty eight (48) hours before the start time of the Underground Dining, Customer will be charged an amount equal to thirty percent (30%) of the Booking Amount and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to the Customer in the In App Token, unless otherwise mentioned in the cancellation policy of such Platform Service.
    3. If Customer cancels a Confirmed Booking for Underground Dining less than forty eight (48) hours but more than twelve (12) hours before the start time of the Underground Dining, Customer will be charged an amount equal to fifty percent (50%) of the Booking Amount and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to Customer in the In App Token, unless otherwise mentioned in the cancellation policy of such Platform Service.
    4. If Customer cancels a Confirmed Booking for Underground Dining less than twelve (12) hours before the start time of the Underground Dining, Customer will not be entitled to any refund and shall be liable to pay the Booking Amount in full.
    5. If Customer fails to cancel a Confirmed Booking or fail to notify us of Customer ‘s inability to attend Underground Dining (i.e., for a no show), Customer will not be entitled to any refund and shall be liable to pay the Booking Amount in full.
  3. PRIVATE CHEF
    1. If Customer cancels a Confirmed Booking of a Private Chef, at least seven (7) days prior to the date of services, Customer will be entitled to a full refund in the In App Token, unless otherwise mentioned in the cancellation policy of such Platform Service.
    2. If Customer cancels a Confirmed Booking of a Private Chef, less than seven (7) days prior to the date of services but more than seventy two (72) hours prior to the scheduled start time for the services, Customer will be charged an amount equal to fifty percent (50%) of the Booking Amount and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to Customer in the In App Token, unless otherwise mentioned in the cancellation policy of such Platform Service.,
    3. If Customer cancels a Confirmed Booking of a Private Chef, less than twenty four (24) hours Page 3 of 3 prior to the scheduled start time for the services Customer will not be entitled to any refund and shall be liable to pay the Booking Amount in full, unless otherwise mentioned in the cancellation policy of such Platform Service.
  4. REFUND

    Refunds, if any, on cancelled bookings will always be processed to the original payment mode (credit card, debit card etc.) from which payment was made for the cancelled booking, subject to the following procedure:

    1. All refunds will first appear in the In-App Token of the Customer; and
    2. Upon the request of the Customer, such refund will be processed to their original payment mode.
  5. CONTACT US

    If you have any queries regarding this Cancellation and Refund Policy, feel free to contact splidu at info@splidu.com.

You acknowledge that you have read, understood, and accepted to be bound by this Cancellation and Refund Policy.

Effective as of 1 May 2022